How the PMBOK Addresses Critical Success Factors for Software Projects: A Multi-round Delphi Study

A four-round Delphi was conducted to determine the degree to which the PMBOK can address the identified critical success factors for software projects. Our findings show that the PMBOK provides a very effective framework for addressing only one critical success factor. Thirteen factors are addressed to a very good degree, five to a good degree, four to a fair degree and two are addressed to a limited degree. The experts highlighted that the PMBOK provides little operational guidance in its processes, and some customisations are required to manage software projects.